Delivery and returns

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Our policy lasts 14 days.

To make a return, you must show us a receipt or proof of purchase.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you have not yet received your refund, please check your bank account again first.

Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.

If after completing all these steps, you still have not received your refund, please contact us at coucou@monpetitmontessori.fr

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to coucou@monpetitmontessori.fr and send us your item.

Shipping

To return a product, you must mail it to the address indicated on your package. Contact us in case of difficulties.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us.